CUSTOMER SERVICE

Contact us:

Contact us by email at info@everythingsbettermonogrammed.com or by phone at (919) 694-3261.  We are able to reply to emails faster than phone calls.  Please allow 24 hours for a reply, although it won’t take that long.

 Returns Policy for Personalized and Monogrammed Gifts:

All personalized and monogrammed products from EBM are final sale due to the personalized nature of monogrammed gifts. That is why you are asked to enter your initials and then to confirm your last name initial. Please make sure to read all dimension and size information. If you believe we have made a mistake please contact us to review your order details. If we made a mistake on your order, we will get you a replacement! Use this link to contact us with your order number so we can help get the replacement expedited. Please note that we cannot replace an item for FREE unless the mistake was made by our staff. For example, if you placed your order but misspelled a name or chose the wrong font or thread color, we will not replace the item for free. Or if the item doesn’t fit or isn’t the size you expected, but the dimensions are listed we will not replace the item for free. However, be assured if the fault was ours we will replace the item for free as soon as possible! Please contact us within 3 days of receipt. 

Returns & Replacements

  • Non-personalized items must be returned within 7 days of receipt and prior approval must be given by Everything’s Better Monogrammed.
  • Returned items may be subject to a restocking fee.
  • All items must be returned in the original containers. Return shipping charge and original shipping charge to the customer will be the responsibility of the customer on approved returns.

Order Cancellations

Due to the custom production of our products, orders may only be cancelled within one hour of order submission.  After that, personalized orders may not be cancelled.

Rush Orders

We are able to accommodate Rush Orders on many of our products.  Please call us at (919) 694-3261 or email us at info@everythingsbettermonogrammed.com to inquire about if a product is eligible for rush service.

Turnaround Times

Most of our products are produced within two weeks of receiving your order.  Products that take longer than two weeks have the turnaround times in the product descriptions.  Shipping time is in addition to in house production time.

Custom Proofs

Proofs are available for most of our items. Let us know if you would like one.  Once the proof is approved, the item will be ordered. For some items, the charge is $5 per proof.

Privacy & Security

We value your privacy and security. Please click here to read our complete Privacy Policy.